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They are awful, unethical, and a horrible company! I'm an investigative journalist, and am also a very disgruntled customer of 1 & 1. Here is what you need to do first:
1.) File a complaint with the Pennsylvania Attorney General's Office by calling Ms. Madelaine Dakour at (215)560-6790, and www.pa.gov
2.) Next, file a complaint with the Better Business Bureau at www.bbb.org
3.) Their contract is in violation of the Federal Arbitration Act by having clauses considered "unconscionable", and trying to prohibit class-action lawsuits and pushing mandatory arbitration. Courts are wising up, and realizing that they are violating many rules, and are overturning and disallowing the contract. Check your states legislative code, but the FAA may have the final say.

4.) Depending on your issues with 1 & 1, you may be able to claim fraudulent advertising. If you can prove lots of downtime, then their continued claim of 99% uptime is false and misleading.
5.) File a complaint with the Federal Trade Commission at www.ftc.gov. They have received tons about this company, and are looking into their practices.
6.) Keep meticulous records, and keep me posted. I have written more than 30 articles and interviewed hundreds of frustrated customers. More than 60 TV and radio stations are working independently and with us on stories, so make sure and contact your local stations. The big four are www.cbs.com, www.abc.com, www.nbc.com, and www.foxnews.com
Don't give up! We can work together and get this awful company to do the right thing.

Kelli J. Jack
President
Lines, Inc. Media
8425 Woodfield Crossing Blvd.
Suite #100
Indianapolis, IN 46240
(317)469-7529 main

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